Refund policy

Returns & Refunds

We want your haunt to be perfect. If your Wicked Wick order isn't casting the right spell, you have 30 days from delivery to return it.

Return conditions

• Items must be unused, in original condition and packaging.
• Include your order number as proof of purchase.
• To start a return, email wickedwickofficial@gmail.com and we'll send return instructions and the return address. Items sent back without contacting us first can't be accepted.
• Return shipping is the customer's responsibility unless the item arrived damaged or defective.

Damaged or wrong items

Inspect your order on arrival. If anything shows up damaged, defective, or just plain wrong, email us within 7 days of delivery with a photo and your order number - we'll make it right with a free replacement or refund.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds go back to your original payment method within 10 business days. Banks can take a few extra days to post it. If more than 15 business days pass after approval, email us.

Exchanges

Want a different color? Return the one you have and place a new order for the color you want once your return is accepted.